bbaji's Privacy Policy
bbaji is fully transparent and committed to how your personal information is collected, stored, and kept safe.
This privacy policy applies to all users of the bbaji platform. Please read this policy carefully before using our website. By accepting this policy, you are giving your consent to the collection and use of information as described below.
Introduction & Scope
bbaji ("we", "our", or "platform") is an online casino and betting platform operated for players in Bangladesh. We place the highest priority on the privacy of our users and are always committed to keeping your personal information safe.
This policy applies to bbaji's website, mobile services, and other digital platforms. When you create an account on our platform, use our services, or contact us, you are considered to have accepted the terms of this privacy policy.
We may update this policy from time to time. For any significant changes, we will notify you at your registered email address or through a notification on the platform.
What Information We Collect
We collect the following types of information to operate our services smoothly and to provide you with a safe and improved experience:
2.1 Personal Identification Information
- Full name and date of birth
- Email address and phone number
- Current address (including district and division)
- National ID card or passport number (for identity verification)
- Details related to bank accounts or mobile financial services (bKash, Nagad, Rocket, Upay)
2.2 Transaction & Financial Information
- Deposit and withdrawal history
- Payment method details (not the full account number, only the relevant portion)
- Bonus and promotion usage records
2.3 Technical & Usage Information
- IP address and device information
- Browser type and operating system
- Time and duration of visits to the platform
- Information collected through cookies and similar technologies
- Gaming history and preference data
2.4 Communication Information
- Messages exchanged with our customer service team via live chat or email
- Records of your complaints or suggestions
Use of Collected Information
bbaji uses your information only for specific and legitimate purposes. The main reasons we use your information are outlined below:
3.1 Account Management & Identity Verification
We use your personal information to manage your account properly, verify your identity, and prevent unauthorized access. This is essential for ensuring the security of your account.
3.2 Processing Financial Transactions
We use financial information to successfully process your deposit and withdrawal requests. Information required to complete payments through bKash, Nagad, Rocket, and Upay is shared securely with the relevant payment providers.
3.3 Providing Customer Support
We use your contact information and account history to provide fast and effective resolution of any questions or issues you have.
3.4 Ensuring Responsible Gaming
We use your usage data to analyze your gaming patterns, identify potentially problematic behavior, and provide responsible gaming support.
3.5 Platform Improvement
Aggregate usage data is analyzed to improve the quality of our services, develop new features, and enhance the performance of the platform.
3.6 Legal & Regulatory Compliance
We store and process necessary information to meet obligations related to Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
Information Sharing with Third Parties
bbaji never sells your personal information and does not share it with third parties without justification. However, we may share information in certain specific circumstances:
- Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, or relevant banks to complete your transactions.
- Technology Service Providers: Information may be shared under contractual terms with selected technology partners for operating the platform.
- Legal Authorities: Information may be provided in accordance with applicable law upon valid legal directives, court orders, or requests from government authorities.
- Fraud Prevention: Limited information may be shared with security partners to assist in investigating potential fraud or illegal activity.
- Business Restructuring: In the event of a merger or acquisition, your information may be transferred to the new entity, but you will be notified in advance.
In all of the above cases, we ensure that third parties handle information to a standard consistent with this privacy policy.
Cookies & Tracking Technologies
The bbaji platform uses cookies and similar technologies to improve the user experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the platform. These cookies are used to keep your login session active and to ensure security.
- Functional Cookies: Help remember your preferences and settings, such as language preference or previous gaming history.
- Analytical Cookies: Collect information about platform usage that helps us improve our services. This information is analyzed in aggregate and does not personally identify you.
5.2 Cookie Controls
You can reject or delete cookies through your browser settings. Keep in mind, however, that disabling certain cookies may limit some functionality of the platform.
Data Security Measures
bbaji applies industry-standard technical and organizational measures to protect your information. The key features of our security framework are as follows:
- SSL Encryption: All information transmitted through our platform is protected by SSL (Secure Socket Layer) encryption technology, which prevents data theft or tampering.
- Secure Servers: Your information is stored on access-controlled secure servers. Firewalls and other security measures are active to prevent unauthorized access.
- Payment Security: Financial transaction data is protected by the highest level of encryption, and complete card or account details are never stored on our servers.
- Internal Access Controls: Only authorized personnel can access your personal information, and only on a strict need-to-know basis.
- Regular Security Reviews: Our systems undergo regular security testing, and any vulnerabilities identified are resolved promptly.
While we are committed to ensuring the highest level of protection, no method of transmission over the internet or electronic storage is 100% secure. However, we make every effort to keep your information safe by following industry-standard best practices.
Data Retention Period
bbaji retains your information only for as long as necessary. The following factors are considered when determining how long information is kept:
- Active Account: All your information is retained for as long as your account remains active.
- After Account Closure: Even after an account is closed, information may be retained for a defined period for legal obligations, fraud prevention, and dispute resolution purposes.
- Financial Records: Transaction records are retained for the period required under applicable financial laws.
- Communication Records: Records of customer service communications are retained for quality control and issue resolution purposes.
Once the need to retain information has ended, we securely and permanently delete it or anonymize it.
Your Data Rights
As a bbaji user, you have the following rights regarding your personal information:
8.1 Right to Access Information
You may request a copy of the information we hold about you. We will fulfill this request within a reasonable time.
8.2 Right to Correct Information
If any of the information we hold about you is incorrect, you may request a correction. This can be done directly through account settings or via our customer support.
8.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.
8.4 Right to Object to Data Processing
You may object to the processing of your information for specific purposes, although this may not apply in all cases.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us directly via live chat or email. We will process your request promptly after confirming your identity.
Protection of Minors
bbaji is a platform operated exclusively for those aged 21 and above. We never knowingly collect personal information from minors or allow minors to open accounts.
Age is verified during the registration process. If we become aware that a minor is using our services, that account will be closed immediately and any collected information will be deleted.
If a parent or authorized guardian believes their minor child is using our platform, please contact our customer support immediately.
Policy Changes & Updates
We reserve the right to review and update this privacy policy from time to time. For any significant changes:
- We will send a notification to your registered email address.
- A notification may be displayed when you log in to the platform.
- The date of the change will be noted at the top of the updated policy.
If you continue to use the platform after a change, you will be considered to have accepted the updated policy. The latest version of our privacy policy will always be available on this page.
Privacy Contact
If you have any questions, comments, or requests regarding this privacy policy, or if you wish to exercise your data rights, please contact us. Our privacy team will process your request promptly.
We take any concerns you have about your privacy seriously and try to resolve them as quickly as possible. Our goal is to ensure that your experience at bbaji is safe and comfortable.